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Complaint Procedure

Complaint Procedure

SOLUTION SOLAR COMPLAINTS PROCEDURE

Here at Solution Solar, customer service and duty of care is as important as the quality of the products we sell. We always do our best to go above and beyond for our customers, but we understand that sometimes issues do arise which may or may not be within our control.

Why We Take Your Complaints Seriously

Your feedback is important to us because it helps ensure our products and services remain the best. If you have a complaint with our products or services we will certainly do our best to address your concerns in a timely manner, as well as prevent the issue from ever occurring again.

Solution Solar Complaints – Our Promise

  • We will do our best to resolve your complaint as soon as possible. However some issues may be more complicated than others which may require further investigation before a solution is found – in this instance, we will keep you informed of our next move and the steps we’re putting in place to fix any issues.
  • In an event where a complaint may require extra time to investigate, we will contact you to explain the reasons for delay and provide you with a realistic time frame for a resolution.
  • While a Solution Solar complaint is being investigated, we will provide you with regular updates so that you know what’s happening.
  • If you’re dissatisfied with how your Solution Solar complaint has been addressed, we can escalate the complaint to a higher level of management. Rest assured, we will do everything that we can to ensure your complaint has been resolved before an escalation is required.

Contact Details

To make a complaint or check the progress of a complaint, get in touch using one of the channels below.

Contact number : 1300 096 980

Contact email : info@solutionsolar.com.au

Website : www.solutionsolar.com.au

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Location

11/144 Hume Hwy, Somerton, VIC 3062

Phone

1300 096 980

Work Hours

Mon - Fri : 09:00 AM - 17:00 PM

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