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FAQ

FAQ

Is my solar system covered by warranty ?

Yes! Every solar panel we sell is covered by a performance warranty, usually spanning 25 years. Additionally, manufacturing warranties can cover your entire solar power system for up to 10 years. As we stock a variety of brands, warranty specifications will differ from product to product. Generally, most mechanical defects will be covered during the warranty period as long as they are deemed a manufacturing fault. Most suppliers also guarantee 80% power production for the first 25 years of your solar power system’s life. For more warranty information visit : https://www.solutionsolar.com.au/warranty-documents

What happens with grid connect solar systems during a blackout?

You will not have power available during a blackout. The grid connect inverter will automatically shut itself off within a few milliseconds of a blackout. This avoids the potential of a dangerous “brown-out” in your home and to prevent back feeding into the grid. If you want to keep having electricity available during a blackout then you would need back up batteries. This will add to the cost of the system.

What can affect the amount of solar energy received?

The strength of the solar energy (radiation) available depends on the time of year, the time of day, and the latitude of the generation point. The amount of energy that the system generates can change due to:

  • the amount of dust and water vapour in the air,
  • cloud cover
  • any shading of the solar panels
  • and the quality of the solar modules.

In grid connect systems, any subsequent power will come from the main’s grid.

Are solar systems effective in Winter?

Yes! Due to the lower hours of sunlight during winter there is an effect, however, by installing the units correctly and with solar systems relying on sunlight and ultraviolet rays, not heat, you will not notice the difference. In Summer with longer hours, is when surplus power is more readily produced.

Does roof orientation really matter for solar panels?

Yes! For example, a system with solar panels facing in a southerly direction will generate far less than one with a northerly aspect. However, east/west installations can be a good option depending on the installation scenario.

Where do you place the inverter?

Usually the inverter goes alongside the fuse box. The inverter is silent and has a display to show the electricity generated. Other data options such as total electricity generated since installation are available.

If my energy requirements increase, can I upgrade my solar system?

Yes. You can get additional solar panels at any time to increase generating capability but you might have to upgrade to a larger inverter. Alternatively you could purchase a larger inverter when installing the system initially and then plan to add some extra solar panels later.

I have 3 phase power. Do I need a 3 phase inverter?

Not always. A 3 phase inverter directs power across all 3 phases evenly, however you can also have a standard inverter and not adversely affect your returns because your new digital meter will usually reconcile the power across all three phases in 15 minute increments. Whether or not you need a 3 Phase Inverter really depends on the size of your system, your load, and usage profile, and future plans so please contact our solar staff so that we can assess what you have in your home and then provide you with the right information.

How much will solar panel maintenance cost?

Solar panel systems are made of durable tempered glass and require little to no maintenance for the 25 to 35 years that they will generate power. In most cases, you don’t even need to clean your solar panels regularly. If something does happen, most equipment manufacturers include warranties.

If my solar power unit is damaged or vandalised, what do I do?

Call Solution Solar immediately on 1300 096 980 or email us on info@solutionsolar.com.au and we will contact you.

How much roof space do you need for solar panels?

(there was no number here on the website, needs to be filled in) KW solar system needs approximately 10m2 on your roof, a 1.5KW system needs approximately 15m2, and so forth.

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Location

11/144 Hume Hwy, Somerton, VIC 3062

Phone

1300 096 980

Work Hours

Mon - Fri : 09:00 AM - 17:00 PM

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